Return and Refund Policy
Last updated October 27, 2026
Deltamont Desk is the store name used by DELTAMONT DIGITAL SUPPLY LLC. We accept returns and exchanges for defective and nondefective merchandise, including changes of mind, under the terms below. Mandatory consumer rights remain unaffected.
Return window
Contact support@deltamontdesk.com within 14 business days after delivery to request a return or exchange. The first business day after delivery is day one. For items shipped separately in one order, the window for each item begins after that item arrives. A request sent within the window remains timely even if we read it later. Business days are Monday through Friday, excluding United States federal holidays.
How to return an item
Email your order number, the email used at checkout, the items involved, and whether you want a refund or exchange. If you cannot find your order number, provide other details that help us locate the purchase. A reason is optional for a change of mind. Photos can help with damage or incorrect items, but we will work with you if photos are unavailable.
We will provide a prepaid return label or another return method at our expense. Please contact us before mailing a return so we can arrange payment and correct identification. After requesting the return, send the merchandise within 14 calendar days after receiving our label or return instructions. A delay caused by our instructions or label will not count against you.
Our return address is DELTAMONT DIGITAL SUPPLY LLC, Deltamont Desk Returns, 2529 C Highway 227, Carrollton, KY 41008, United States. This is also our shipping origin and business address. It is not advertised as a walk in retail store. Obtain return instructions by email before sending a package.
Return condition
For a change of mind, return the item in the condition received, with its included parts. You may open and reasonably inspect it. Use protective packaging; original packaging is helpful but is not required if suitable alternative packaging protects the item. We do not require unopened packaging as a blanket condition. Damage caused by misuse after delivery may fall outside a change of mind return, but does not remove rights relating to defects or inaccurate descriptions.
We pay return and exchange costs
We pay all necessary return and exchange costs, including return postage, arranged pickup where needed, and shipping an exchange to you. There are no restocking, refund administration, or return handling fees. If you have paid reasonable necessary return postage, send proof of payment for reimbursement. We do not deduct return shipping from your refund or retrospectively charge for the original free delivery.
Damaged incorrect or defective items
Contact us promptly if an item arrives damaged, incomplete, incorrect, or does not work as described. We will investigate and arrange an appropriate free replacement, exchange, or refund. We remain your contact for delivery problems and do not require you to recover money from the carrier first. The commercial return window does not cancel applicable rights for a defect discovered later.
Refund timing and method
We issue the refund within 3 business days after receiving the returned merchandise. Inspection is included in those 3 business days; it does not start another waiting period. We will notify you when the refund is issued. If we confirm that no return is necessary, we issue the refund within 3 business days after that confirmation. Any earlier refund deadline required by law takes priority.
Refunds go to the original payment method unless you expressly agree to another lawful method. We do not require store credit. Your bank or payment provider may take additional time to display the credit; this does not extend our deadline to issue it. Contact us if you need the payment reference or the credit does not appear within the provider's stated time.
A full return receives the amount actually paid for the returned items and applicable sales tax. A partial return receives the corresponding item amount and tax, with discounts allocated as applied to that item. Original standard shipping is free, so no delivery deduction is made.
Exchanges and cancellations
We confirm exchange availability before arranging it. If the replacement is unavailable, choose a suitable available alternative or a refund. Any price difference for a different product is explained and requires your agreement. Contact us immediately to cancel before shipment. If shipment can no longer be stopped, our return process remains available. A cancellation refund for unshipped goods is not conditional on returning an item that was never sent.
Contact
Email support@deltamontdesk.com. Customer service operates Monday through Friday, 9:00 AM to 6:00 PM Eastern Time, excluding United States federal holidays. Messages received outside these hours are handled on the next business day.